Warranty Coverage
​Every refurbished printer from Soft Graphic Services INcincludes warranty coverage. If your printer develops a defect, we'll replace it or issue a refund.
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Warranty Periods
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What's Covered
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Hardware Defects
Print heads and engines
Control panels and displays
Paper feed mechanisms
Network and connectivity
Our Promise
Free replacement or full refund
Return shipping covered
Quick processing (5-7 business days)
No hassle claims process
90 Days
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Basic
Entry-level printers
Replacement or refund for defects
Free return shipping
6 Months
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Standard
Most office printers
Replacement or refund for defects
Free return shipp
12 Months
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Extended
Premium equipment
Replacement or refund for defects
Free return shipping
How to File a Warranty Claim
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1-Email Us -Contact us at sales@shopsoftgraphic.net with your order number and a description of the issue.
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2- Receive Return Authorization
We'll send you a return authorization number and prepaid shipping label within 24-48 hours.
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3-Ship the Printer
Pack the printer securely and ship it using the prepaid label we provide.
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4-Replacement or Refund
Once we receive and verify the defect, we'll ship a replacement or issue a refund within 5-7 business days.Warranty Claims Email: sales@shopsoftgraphic.net Response within 24-48 hours
​​​ Consumable Items
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Toner and ink cartridges
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Paper and media
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Maintenance kits after initial use
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Drums after rated lifespan
Damage From
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Accidents, drops, or misuse
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Power surges or electrical issues
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Unauthorized modifications
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Use of incompatible supplies
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Normal wear and tear